Terms and Conditions for Gardeners Bulls Cross
These Terms and Conditions set out the basis on which Gardeners Bulls Cross provides gardening and grounds maintenance services to domestic and commercial customers. By making a booking, requesting a quotation, or allowing work to proceed, the customer agrees to these terms. They are designed to create a clear understanding of the service, the responsibilities of both parties, and the standards that apply before, during, and after the work is carried out.
For the purposes of these terms, “the Company” refers to the gardening service provider, and “the Customer” refers to the person or business instructing the work. References to gardeners in Bulls Cross, gardening services in Bulls Cross, or local garden maintenance are used to describe the service only and do not create any additional obligations outside these terms. The agreement applies to services such as lawn care, hedge trimming, pruning, planting, clearance, seasonal maintenance, and related tasks agreed in writing or otherwise confirmed by both parties.
The Company may update these Terms and Conditions from time to time. Any updated version will apply to future bookings after it has been issued. The version in force at the time of booking will usually apply to that booking unless a later version is agreed in writing. Customers are encouraged to read the full terms carefully before confirming any work.
1. Booking Process
Bookings may be made after the Company has provided a quotation, estimate, or written service proposal. A booking is only confirmed when the Customer accepts the quotation or otherwise gives clear approval for the work to proceed. Acceptance may be by email, message, signed form, verbal instruction, or any other reasonably clear method, provided the Company can rely on it. Once confirmed, the booking will usually include an agreed service date or service window, although this may be changed due to weather, material availability, access issues, or operational reasons.
At the point of booking, the Customer must give accurate information about the site, the condition of the garden, access arrangements, parking restrictions, pets, hazards, and any particular requirements that could affect the job. If the Customer does not disclose relevant information, the Company may adjust the price, amend the scope, or cancel the service if proceeding would be unsafe or impractical. The Company may also request photographs, measurements, or a site visit before confirming the booking.
The Company will use reasonable care when scheduling services, but any stated arrival time or completion time is an estimate unless expressly confirmed as fixed. Gardening work is influenced by weather conditions, ground conditions, plant health, and the time needed to complete the agreed tasks properly. The Company may reschedule if conditions make it unsafe or unsuitable to carry out the work, including during high winds, heavy rain, frost, or periods of drought that would damage the garden.
If the Customer needs to change the booking, they should notify the Company as soon as possible. Requests to change the scope of work, add additional tasks, or move the service date may be accepted at the Company’s discretion and may affect the price. Any revised quotation will replace the earlier one once accepted.
2. Payments
Unless otherwise agreed in writing, payment is due in full upon completion of the work. In some cases, the Company may require a deposit, part payment in advance, or staged payments for larger projects, recurring maintenance plans, or work involving materials. Where a deposit is requested, the booking may not be secured until the deposit has been received. Any payment terms stated in a quotation, invoice, or order confirmation take priority over the general payment terms in this document.
Prices may be provided as fixed fees, hourly rates, day rates, or estimates based on the information available at the time of quotation. If the actual work differs from the original description because of hidden conditions, customer-requested changes, additional labour, disposal charges, or extra materials, the Company may revise the final invoice accordingly. All charges are payable in the currency stated on the invoice. Unless stated otherwise, prices include only those items specifically listed.
Late or overdue payments may result in suspension of future work, recovery action, and any reasonable costs incurred in collecting the debt, to the extent permitted by law. The Company reserves the right to charge interest on overdue sums at the statutory rate applicable to business-to-consumer or business-to-business transactions, as relevant. The Customer shall not withhold payment because of an unrelated dispute, unless required by law or agreed in writing.
3. Cancellations and Postponements
The Customer may cancel or postpone a booking, but should provide as much notice as possible. For standard one-off gardening services, cancellation made within a reasonable period before the scheduled date may not attract a charge, depending on the circumstances and any costs already incurred. However, where the Company has reserved labour, purchased materials, hired equipment, or scheduled a team specifically for the job, cancellation fees may apply to cover losses that cannot reasonably be recovered.
For larger works, repeat visits, or booked projects, the Company may require a minimum notice period. If the Customer cancels after that period or fails to provide access on the agreed date, the Company may charge the full or partial fee for time lost and expenses already committed. The Company may also cancel or reschedule a service where there are safety concerns, extreme weather, staff illness, equipment failure, or other circumstances beyond its reasonable control. In such cases, the Company will aim to offer an alternative date.
4. Liability and Customer Responsibilities
The Company will carry out garden services with reasonable skill and care. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that, the Company will not be liable for indirect, special, or consequential losses arising from the service, including loss of business, loss of profits, or loss of enjoyment, where such losses are not a foreseeable result of the Company’s breach.
The Customer remains responsible for making the Company aware of underground services, fragile items, concealed hazards, irrigation systems, decorative features, and any plants or materials that require special protection. Where the Customer asks the Company to work in an area containing hidden pipes, cables, sprinkler systems, or buried objects, the Customer accepts the risk of damage caused by those concealed conditions unless the Company has been expressly notified and has agreed to take specific precautions. The Customer should also ensure that access is safe and that the site is reasonably clear for work to begin.
While every effort is made to avoid damage to lawns, borders, paving, fences, and planting, some minor disturbance may occur as a normal part of gardening and maintenance work. The Company is not responsible for pre-existing weaknesses, deteriorated surfaces, unstable structures, or plant decline caused by disease, pests, weather, or long-standing neglect. Any claim for damage must be reported promptly and supported with reasonable detail so that the matter can be investigated.
5. Waste Regulations and Disposal
The handling and removal of green waste, soil, branches, hedge trimmings, turf, and similar materials will be agreed as part of the service where required. Unless stated otherwise, the Company may either leave waste on site in a designated area, compost suitable waste, or remove it for lawful disposal. If waste removal is included, the Customer may be charged an additional fee based on volume, weight, disposal charges, transport requirements, and labour involved in loading and unloading.
The Company will comply with applicable UK waste laws and regulations, including requirements relating to the duty of care, proper transfer of waste, and lawful disposal at licensed facilities where relevant. The Customer must not ask the Company to dispose of prohibited materials, hazardous waste, asbestos, chemicals, oil, clinical waste, or any item that is not part of ordinary garden waste unless the Company has specifically agreed and is legally able to do so. If such materials are found on site, the Company may suspend work and charge for time spent dealing with the issue.
The Customer is responsible for accurately describing the waste to be removed. If the waste contains contamination, rubbish, rubble, or non-garden materials hidden within cuttings or piles of green waste, the Company may refuse collection, charge additional fees, or leave the material on site. Any waste transferred by the Company will only be handled in accordance with lawful and environmentally responsible practice.
6. Materials, Plants, and Equipment
Where the Company supplies plants, compost, fertiliser, mulch, timber, or other materials, these items remain subject to availability and any manufacturer or supplier specifications. Any advice given about suitability, planting, or care is based on general professional knowledge and cannot guarantee survival or long-term performance, particularly where the Customer does not follow maintenance instructions or where weather conditions are adverse. Materials supplied remain payable once ordered, except where the Company agrees otherwise in writing.
The Company may use its own tools, machinery, and equipment, or may hire specialist equipment if required for the job. The Customer must not interfere with equipment during use and must keep children, pets, and visitors away from work areas. If the Customer supplies equipment or materials, the Company is not responsible for defects, poor performance, or failure unless the problem was caused by the Company’s misuse.
7. Access, Delays, and Site Conditions
The Customer must ensure the Company has reasonable access to the site and the working area at the agreed time. If access is restricted, the Company may need to delay the work, shorten the service, or make an additional charge for waiting time or a return visit. The Customer should also ensure that gates, driveways, and pathways can be used safely and that any required permissions from landlords, managing agents, or neighbours have been obtained in advance.
Where conditions on site differ materially from those described at the time of quotation, the Company may revise the price, alter the method of working, or suspend the job until the issue is resolved. Examples include excessive overgrowth, hidden waste, waterlogged ground, unsafe slopes, structural instability, infestations, or the presence of protected wildlife or nesting birds. The Company may decline to work in conditions that pose a risk to people, property, plants, or lawful compliance.
8. Complaints and Disputes
If the Customer is dissatisfied with any aspect of the service, they should notify the Company promptly and allow a reasonable opportunity to investigate and, where appropriate, put matters right. The Company may request photographs, access to the site, or further information in order to assess the complaint. Any remedy offered will depend on the nature of the issue and whether the Customer has fulfilled their own responsibilities under these terms.
These terms are intended to work alongside any written quotation or invoice. If there is a conflict, a specific written agreement relating to a particular job will take priority over these general terms to the extent of that inconsistency. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force so far as legally permitted.
9. Governing Law
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise. If the Customer is located elsewhere in the UK, this choice of law still applies to the extent permitted by the relevant legal framework.
By booking garden maintenance services, garden clearance, or landscaping work from the Company, the Customer confirms that they have read, understood, and accepted these terms. These conditions are intended to support a fair, professional, and transparent service for all parties involved.